Refund Policy

Seikodo Digital Psychology Platform
Effective date: April 18, 2025

1. General Provisions

This Refund Policy (hereinafter — the “Policy”) regulates the procedure for refunding payments made by the Customer for services provided through the website https://seikodo.pro, owned by the self-employed individual — Elena Alexandrovna Razumovskaya, INN 631801898922 (hereinafter — the “Provider”), and is developed in accordance with:

- The Civil Code of the Russian Federation;
- Federal Law No. 2300-1 of 07.02.1992 “On Consumer Rights Protection”;
- Rules for providing services remotely;
- Russian Government Decree No. 696 dated 31.05.2020 (as amended in 2024).

2. Features of Service Provision

Services provided on the Seikodo platform are intangible, individualized, and of an informational and consultative nature, including:

- Numerological calculations and forecasts;
- Personal and life analyses based on the birth date;
- Electronic or oral consultations based on calculation results.

Services are provided remotely, including in automated form, and begin immediately after payment confirmation, for which the Customer gives explicit consent when placing an order.

3. Conditions for Refunds

3.1. Refunds are possible in the following cases:
- The service was not provided within the specified period (more than 3 hours from the moment of payment);
- The service was provided incompletely or with obvious technical errors;
- The order was paid for twice by mistake, and the service was provided only once;
- Other cases provided by Russian legislation, with documentary evidence.

3.2. Refunds are not provided in the following cases:
- The service was provided fully and properly;
- The Customer changed their decision after receiving the service;
- Refusal of an intangible result without justification of its deficiency;
- Violation by the Customer of the terms of the user agreement and privacy policy.

4. Procedure for Submitting a Refund Request

To submit a request, you must:

1. Send an email to:  erazum.pro@gmail.com
2. Specify the email subject: “Refund”
3. Attach:
   - Full name and contact details;
   - Date of payment;
   - Description of the reason for the refund;
   - Evidence of error or deficiency (if available).

Requests are reviewed within 5 business days. The decision is sent to the applicant via email.

5. Method of Refund

Refunds are made using the same method as the original payment (to the same card or wallet) within up to 10 business days from the date of a positive decision on the request. Payment system fees are non-refundable.

6. Contact Information

Self-employed Elena Alexandrovna Razumovskaya
INN: 631801898922
Email: erazum.pro@gmail.com
Phone: +7 927 263-21-21
Website: https://seikodo.pro